How SHEQ Guard collects, uses and protects your personal information under POPIA.
SHEQ Guard (Pty) Ltd (registration 2026/094618/07), 725 Matumi Street, Montana, Pretoria, 0182, is the responsible party for the personal information we process. Our Information Officer is Quintin Grobbelaar, Founder & General Manager, reachable at info@sheqguard.co.za or 082 737 8704.
Contact and business details: name, job title, company, email, phone, site and billing address, VAT number.
Order and payment details: what you bought and payment status. Card details are handled by our payment provider and never stored by us.
Service delivery information: information needed to deliver a service, such as site details, incident records, risk information and employee lists.
Learner and employee details for training and medicals: full name, ID or passport number, contact details and, for medicals, health information. Health information is special personal information and is collected and held by the occupational health practitioner; we receive only certificates of fitness and summary reports.
Website data: IP address, browser type and pages visited, through essential cookies and Google Analytics, only if you accept analytics cookies.
We use personal information to:
• answer enquiries and prepare quotations;
• process orders, bookings, invoices and payments;
• deliver services and issue reports, certificates and records;
• meet our legal obligations, including tax and OHS record-keeping;
• send service updates and, if you agree, occasional news and offers. You can opt out of marketing at any time.
We process personal information because it is needed to conclude or perform a contract with you, to comply with the law, for our legitimate business interests, or with your consent (for example for marketing).
We share only what is necessary with:
• service partners who help deliver your order: training providers (including registration with the relevant SETA or QCTO), occupational health practitioners, occupational hygienists, lifting inspectors, fire equipment technicians and calibration laboratories;
• our payment provider, courier, accounting software and IT/hosting providers;
• authorities where the law requires it.
All partners are required to keep your information confidential and secure. We do not sell personal information.
Some of our software providers (for example email, cloud storage and accounting) may store data outside South Africa. We use only providers that offer protection comparable to POPIA.
We keep personal information only as long as needed for the purpose, or as long as the law requires. For example, tax records are kept for 5 years, and OHS records for the period set by the relevant regulations.
We use reasonable technical and organisational measures to protect personal information, including access controls, password-protected systems and secure (HTTPS) website connections. If a security compromise affects you, we will notify you and the Information Regulator as POPIA requires.
You may ask us to:
• confirm whether we hold your personal information, and give you a copy;
• correct or delete it;
• stop processing it, or object to processing;
• stop sending you marketing messages.
Email info@sheqguard.co.za. If you are not satisfied with our response, you may complain to the Information Regulator (South Africa): inforegulator.org.za.
Our website uses essential cookies to make the shop and checkout work. With your consent, we also use Google Analytics cookies to see which pages visitors use, so we can improve the site. You can accept or decline analytics cookies in the cookie banner and change your choice at any time.
We may update this policy. The latest version is always on this page.
