How bookings are confirmed, what happens if plans change, and how returns and refunds work.
Cooling-off (online orders): you may cancel an online order within 7 days of receiving the goods, under section 44 of the ECT Act. Return the goods unused, in their original packaging. We refund within 30 days of receiving them. You pay the cost of returning the goods.
Wrong or damaged on arrival: tell us within 7 days of delivery and we will replace the item or refund you, including delivery costs.
Defective goods: under the Consumer Protection Act you may return goods that are defective within 6 months for repair, replacement or a refund.
Not returnable unless defective: opened first aid consumables, breathalyser mouthpieces and other hygiene items, and goods printed or made to your specification.
A booking is confirmed once you accept the quotation or complete checkout and any deposit is paid. We then confirm the date in writing. Lead times shown on each service page show how soon a service is usually available. Dates are always subject to availability, and you are welcome to book further ahead. Online (e-learning) courses are paid upfront; training certificates are issued once payment has been received.
More than 7 working days: No charge; full refund or free move to a new date
3 to 7 working days: 50% of the service fee, or free move to a new date once
Less than 3 working days, or no-show: 100% of the service fee
Online (e-learning) courses after login details are issued: No refund
Costs we have already paid to third parties for your booking (for example travel, accommodation, venue hire or printed materials) are not refundable.
As required by the ECT Act, the 7-day cooling-off right does not apply to a service you asked us to start within the cooling-off period.
You may send a different delegate at no charge if you tell us at least 2 working days before the course and supply the delegate's details.
If we or our partner must cancel (for example because of illness, unsafe site conditions or weather), we will offer a new date at no cost. If you prefer, we will refund what you paid for that service in full.
If our team arrives and cannot start because of site access, missing people or information, or unsafe conditions, the visit is charged as a late cancellation and a new visit is booked.
If you are not satisfied with a service, email info@sheqguard.co.za within 10 working days of delivery. We will investigate and, where the work did not meet the agreed scope, correct it at no charge.
Refunds are paid to the original payment method, or by EFT to your business account, within 30 days.
